Terms of service

Hairmax International, LLC is dedicated to your total satisfaction. If you have suggestions or comments, please email us at info@hairmax.com.

Hairmax International, LLC 
1040 Holland Dr
Boca Raton, FL 33487
Tel 1 (561) 417 0200

Delivery Schedule Orders are processed within 1-2 business days of order placement and are shipped with UPS, FedEx or USPS. Overnight orders shipped to a PO Box can take up to 2 business days to be delivered. International orders ship via UPS Worldwide Expedited or FedEx International Economy service. Orders containing Hairmax devices are shipped with signature required and tracking numbers are sent via email after shipment. Should delivery be refused, Hairmax International, LLC reserves the right to deduct return shipping fees and/or customs and duty charges from any refund due.

Florida Sales Tax Charges For orders shipped to addresses within Florida, a 6% sales tax will be applied. All other US based orders are tax free. International orders may require duties to be paid in your country for importation. The currency conversion feature should be used as a reference to convert United States dollars to your local currency. Please be advised that your purchase is charged in United States dollars and your credit card company may charge you a small fee for converting currency.

International Orders – Customs/Duty Charges and Currency Conversion Orders shipped internationally may require duties or additional fees to be paid in your country for importation. Please note these fees are assessed as part of the import process and are not charges from Hairmax International, LLC. For the convenience of our international customers, we have delivery duty paid (DDP) options that include these fees.

The currency conversion feature should be used as a reference to convert United States dollars to your local currency. Please be advised that your purchase is charged in United States dollars and your credit card company may charge you a small fee for converting currency.

Money Back Guarantee – 6 months We guarantee your satisfaction. Hairmax laser devices can be returned within 24 weeks (6 months) less a 20% restocking fee of the purchase price. This money back guarantee is effective from the date of delivery. You will be required to pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through Hairmax International, LLC are eligible for the money back guarantee.

Money Back Guarantee - 30 Days Hairmax supplements can be returned within 30 days of the purchase. You will be required to pay for the return shipping costs. Please note that only orders placed directly through Hairmax International, LLC are eligible for the money back guarantee.

Over 90% of our users do see noticeable benefits with continued Hairmax use. Money back guarantee only valid for orders placed directly with Hairmax International, LLC. Shipping fees on orders placed and shipped are non-refundable.

Return Policy Returns cannot be made without a Return Merchandise Authorization number (RMA). A 20% return shipping and handling fee applies. Please call +1 (561) 417-0200 and our support representatives will issue a unique (RMA) number and provide instructions on how to return laser devices. Devices will only be accepted as a return, if they are in as-new working condition. Ship the product with the RMA number with insurance and a tracking number to the address above.

Warranty Hairmax laser devices are warrantied for 1 years against defects in materials or workmanship from Hairmax International, LLC. Hairmax International, LLC may extend this warranty period under certain conditions. Please refer to user manual for complete warranty information.

Privacy Policy Hairmax International, LLC does not disclose buyers’ information of any kind to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

Governing Law This Agreement and the interpretation of its terms shall be governed by and construed in accordance with the laws of the State of Florida applicable to agreements negotiated, executed and performed wholly and solely within the State of Florida. The parties agree that the State of Florida’s conflicts of laws rules shall not apply to this Agreement or any transaction performed by or under this Agreement. All sales are made Point of Sales Boca Raton, FL and sold FOB Boca Raton.

Jurisdiction and Venue The parties irrevocably submit and consent to the sole and exclusive jurisdiction and venue of the Florida state courts in and for Palm Beach County, Florida, U.S.A. and the Federal Courts in and for the Southern District of Florida, U.S.A. The parties agree not to raise the defense of forum non convenience.

SMS Terms By enrolling in or using our SMS service, you agree to these SMS Terms. We may change or discontinue the service or its features at any time without notice. Continued use after any change to these SMS Terms means you accept them. By opting in, you agree to receive recurring SMS/text messages from or on behalf of Hairmax International, LLC at the number you provided. Messages may be sent using an automatic dialing system or other automated technology and are powered by Recharge, Inc. Messages may include transactional (e.g., order updates, account alerts) and promotional content (e.g., special offers, product launches, cart reminders). Your consent is not required to make a purchase. Participation is voluntary. Message frequency may vary. Standard message and data rates may apply; check with your carrier for details. To opt out, reply “STOP” to any message. For help, contact us at support@hairmax.com. Hairmax International, LLC is not responsible for delayed or undelivered messages. Carriers are not liable for message delays or failures. If your mobile number changes, you must re-enroll to continue receiving messages. If your number is on a Do Not Call registry, your consent still allows us to message you, as permitted by law. For details on how we collect, use, and protect your data, see our [Privacy Policy](https://hairmax.com/pages/gdpr-privacy-policy-1).